Field Service Engineer

in Ft. Gordon, GA

Field Service Engineer Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Ft. Gordon, GA, US

  • Job Category


  • Job Type

    Full Time


  • Ideal Innovations Inc. (I3) is a midsize biometric and forensic company headquartered in Arlington, VA. I3 specializes in designing, developing, delivering, and sustaining the very latest, cutting-edge biometric technology. I3 is comprised of biometric system engineers, software developers, program managers and experts with global biometric system development experience who provide solutions of the highest overall quality, security, and value to the United States (U.S.) Government. I3 is interested in hiring the very best and brightest managers, engineers, and subject matter experts. We offer competitive salaries, 401k, and continuing education funds. At I3, we want to provide our future teammates with opportunities for professional development & growth and the ability to deliver disruptive biometric solutions and support to the battlefield today and into the future.
  • You will be working closely with our military service members to provide operational support, system sustainment, and training on a Family of Systems of biometric collection devices. Dependent on mission needs, the work environment range from mature garrison environments to austere forward-deployed areas overseas.
  • The range of position locations and mission requirements will allow candidates to target their skills and comfort zone to opportunities that best align with their skills, experience, and work environment
  • This is an opportunity to support the Army’s biometric collection mission to collect, match and compare fingerprints, iris images, and facial photos to establish identity superiority and maintain identity dominance in all areas of military operations. As a key member of the biometric team, you will work closely with the warfighter to ensure 100% availability of all biometric assets. As the Subject Matter Expert (SME), you will advise and assist as necessary to ensure users are up to date on the latest training of tactics, techniques, and procedures (TTP) for the employment of biometric hardware and software tools. These important biometric systems within the Customer’s biometric Family of Systems give soldiers the decisive edge on the battlefield and their success is attributed to a candidate's ability to work with an operational mindset.
  • Strong technical skills balanced by an operational mindset focused on the success of the biometric mission.


  • Provide the day-to-day maintenance and repair of tactical biometrics collection devices and peripherals. This includes preventative, emergency, and corrective maintenance. To include
    • Schedule, perform, document, and review records on maintenance
    • Sanitize equipment prior to offsite maintenance
    • Check security controls following maintenance
    • Install IAVA updates and software patches
    • Baseline and reinstall software
    • Repair/Replace/Return collection devices as appropriate
    • System start-up, initialization, and shut down
    • Software patch implementation and testing and system maintenance checks and repairs
    • Security checks of daily logs
    • Transaction reconciliation
    • LAN administration and coordination with WANs
    • Network security functions IAW the SSAA
    • Database administration, including extracting data for reporting purposes
    • Implementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability.
    • Implement IA patches, including QA and QC checks
    • Manage Biometric server and database applications and user accounts
    • Coordinate with users for supply, logistics, and repair actions
    • Support and coordinate with the Army’s Counterintelligence (CI) Cell and S2X
    • Maintain the BEWL on mission systems
    • Train personnel and ensure IA personnel compliance
    • Track enrollments from ingestion to ABIS.
  • Support the planning of biometrics operations by users in the theater and the preparation of briefings, reports, etc. to the general-officer level in theater.
  • As needed, develop targeted training materials for specific missions.
  • Dependent on duty location, accompany units on actual missions as required to ensure that personnel are satisfactorily trained to execute their biometric related tasks to standard in a live environment.
  • Work closely with the government Directorate of Doctrine and Intelligence Systems Training (DDIST) training team to provide the necessary new equipment training to support technical refreshes.
  • When supporting the Combat Training Centers (CTC’s)
    • Provide training team support at CTCs during scheduled exercises.
    • Provide training to the staffs of rotating units regarding the biometric technical and network support that is required in theater,
    • Providing FSE support to units during the exercise
    • Provide lessons learned input for training material development as required
    • Provide support to the CTC operations group staff section, as determined by the CTC leadership, in the development of scenarios incorporating biometrics and managing the use of biometrics during rotation training, and responsible for system updates and minor maintenance.
  • Responsible for the identification and resolution of network connectivity issues, software and hardware upgrades, and general maintenance of laptops, servers, and peripherals.
  • Duties also include general systems and database operations, administration, maintenance, documentation, and reporting.
  • Customer interaction is required in response to reported problems, defining requirements, and user training requests.
  • Design, develop, prepare, and conduct the training based on established course materials
  • Preparation of instructor and student materials (course outline, handouts, course critique forms, leave behind instructional materials, and training aids) will also be required.
  • Personnel training will be conducted, as appropriate, through formal or informal classroom courses, workshops, and seminars.
  • Collaboration and coordination with outside organizations will be periodically necessary
  • Perform other duties as assigned by the Field Operations Manager

Required Qualifications:

  • AA or 2-year technical school in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline plus 3 years of experience OR 4 years of additional direct relevant technical or experience may be substituted for education


  • Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline plus 5 years of experience OR 8 years of direct relevant technical experience may be substituted for education


  • Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline plus 10 years of experience OR 10 years of direct relevant technical experience may be substituted for education

Additional Qualifications:

  • Previous experience with Army or SOCOM biometrics applications
  • Within 6 months of hiring get DoD 8570 AIT level II Certification as specified at
  • Systems administration or other relevant IT experience
  • Proven ability to troubleshoot hardware, networking, SQL Server, and Windows operating systems.
  • Proven ability to create scripts for system administration/setup, examine firewalls and ports to identify and fix communication issues, perform database maintenance, ensure data integrity, and track hardware locations is also required.
  • The candidate must be able to formally present materials in understandable and intelligible formats; in both stand-up instruction and written arrangements. Be able to effectively measure student progress and provide constructive feedback.
  • The candidate must be fully proficient in the use of PCs and all programs included in the Microsoft Office application suite.
  • If working overseas, may need to meet medical fitness requirements.

Job Qualifications

  • AA or 2-year technical school in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline plus 3 years of experience OR 4 years of additional direct relevant technical or experience may be substituted for education

Additional Information

Who We Are

Our company values innovative and intuitive people who want to help identify and develop creative, unconventional solutions for our clients.

Ideal Innovations Inc. is a service-disabled veteran-owned company specializing in innovative solutions to our client’s most difficult challenges utilizing biometrics, forensics, scientific and I/T SMEs. We staff the greatest number of contractors to the Defense Forensics and Biometrics Agency (DFBA) Biometrics Operations Division (BOD) in Clarksburg, West Virginia. At Ideal Innovations, we are:
+ Innovators

Innovators of creative services, solutions and products for our clients.

+ Intuitive

Intuitive to our client’s needs and desires.

+ Identifiers

Identifiers of unconventional, rapid solutions for our client’s challenges.

What We Offer

+ Learning & Development

You will be encouraged to reach your full potential. You will be provided the resources to grow professionally & enhance your skills through Tuition Reimbursement & LinkedIn Learning (with unlimited access to 13,000 online training courses and videos)

+ Join a Team of Innovators

You will work with very innovative and intuitive people. You will enjoy collaborating on teams that identify and develop the most impressive thought-provoking solutions and products for our clients.

+ Flexibility

You will experience the flexibility needed to balance work and manage your personal life while accomplishing great things both professionally and personally.

+ Competitive Compensation

You will receive competitive compensation with access to a comprehensive benefits package to include generous paid time off/paid holidays and lucrative 401(k) matching with 100% vesting at the completion of your first year, plus a host of other perks.

+ Rewards & Recognition

You will be recognized & rewarded for achieving ground breaking results that lead to the continued success & growth of the company.

Perks & Benefits

Our Partners

Clearance Jobs Virginia Values Veterans

Saved Jobs